In the unlikely event that CPDHC cancels a practical course, we will provide as much notice as possible.

If a practical course is cancelled, the enrolled participants will be offered a transfer into another practical course at no extra charge.

A practitioner may also put their enrollment On Hold at no extra charge.

CPDHC will not be liable for losses incurred such as accommodation bookings, travel arrangements or any other costs incurred by the user other than the course fees themselves.

CPD Health Courses may cancel a practical course due to unforeseen circumstances such as commercially unviable courses, flight delays/ cancellations, presenter medical emergencies, war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions.

A decision regarding refunds will be made according to the unforeseen circumstance. CPDHC will not be liable for any other losses or costs incurred by the user other than the course fees themselves.

No refunds can be given once a practical course enrolment has been transferred to another practical course by a practitioner or by CPD HC.

Please be aware that once a practitioner or CPD HC has transferred an enrolment from the initial practical course to a later or earlier practical course OR places the enrolment On Hold and then wishes to cancel their course enrollment, course fees/ part payments cannot be refunded regardless of the time prior to the later practical course commencement date.

With Full Payment:

• If a practitioner has paid the full course fee, contacted CPD HC in writing within 7 days of enrollment and has not accessed the online theory program, a full refund minus a £25 admin fee will be honoured.
• If the online theory program has been accessed, a £100 cancellation fee will be charged, regardless of the time from enrolment.
• After 7 days, refunds apply according to the Standard Refund Terms & Conditions.

With Payment Plan:

• If a practitioner has paid £1 with a payment plan, contacted CPD HC in writing within 7 days of enrollment and has not accessed the online theory program, their enrolment & any other scheduled payments will be cancelled and no further action is required.
• After 7 days, a £50 cancellation fee will be charged.
• If the online theory program has been accessed, a £50 cancellation fee will be charged, regardless of the time from enrolment.
• This cancellation fee will be debited from the account where the initial £1 deposit was made.

It is the practitioner's responsibility to ensure they inform CPD HC of any changes to the account details and if they wish the refund to be made into a different account at the time of the refund request and before the refund is processed.

All refund enquiries must be put in writing via the Contact Us form.

If a practitioner enrols in the same course a second time at a later date and then cancels their enrolment for a second time, anytime before the practical course commencement date, a fee equal to 100% of the course fee will be charged to the user.

In the unlikely event that CPD Health Courses cancels a practical course, we will provide as much notice as possible.

If a practical course is cancelled, the enrolled participants will be offered a Transfer into another practical course at a later date, at no extra charge.

A practitioner may also put their enrollment On Hold at no extra charge.

The refund will be made into the account used to make the initial course payment.

It is the practitioner's responsibility to ensure they inform CPD HC of any changes to the account details and if they wish the refund to be made into a different account at the time of the refund request and before the refund is processed.

CPD Health Courses will not be liable for losses incurred such as accommodation bookings, travel arrangements or any other costs incurred by the user.

CPD Health Courses may cancel a practical course due to unforeseen circumstances such as commercially unviable courses, flight delays/ cancellations, presenter mediacl emergencies, war, riot, industrial dispute, terrorist activity, natural disaster, nuclear disaster, fire or adverse weather conditions.

Refund requests must be submitted by email.

Failure to do so may result in the forfeiture of course fees previously paid.

Requests must be accompanied with your receipt or another proof of identity.

Refunds will be issued by electronic funds transfer into the account from which the payment was made from.

Participants may need to provide their bank account details for the transfer.

Refunds will be made within 14 days of receiving the written request.

Cancellation of your pure online theory program booking (no practical training included in your course);

1. Less than 4 weeks after course payment:
   No fee will be charged whether the participant has started the online program or not.
2. More than 4 weeks after course payment:
   An administration fee equal to 100% of the course cost will be charged whether the participant has started the online program or not.

If a practitioner is unwell or has been in close contact with someone who is unwell and is unable to attend the practical course, they must Contact Us ASAP.

Please Note: If a practitioner is unable to attend the practical course due to illness and wishes to transfer their enrollment LESS than 72-hrs prior to their practical course commencement date, they must have completed more than 50% of their online theory program AND supply a medical certificate, in order for Transfer Fee's to be waived.

Please click this link: Medical Certificate

If a practitioner attends part of the practical course but then is unable to continue for whatever reason, there will be a transfer fee of £50 (with or without a medical certificate).

A maximum of 2 course transfers are permissable when a medical certificate has been provided.

Please be aware of the CPD HC Standard Transfer Fees.

If a practitioner chooses to cancel their course enrolment, the standard Terms & Conditions Refund Policy applies.

Practical Course Rescheduling due to Government Restrictions:

We may need to reschedule a practical course due to Government restrictions.

We will inform practitioners if their enrollment is transferred to a course at a later date.

If the new course date is unsuitable, a practitioner can transfer their enrolment to any other practical course at a later date.

If you Contact Us within 7-days of the course reschedule notification, the transfer is free of charge.

Otherwise the standard CPD HC Terms & Conditions - Transfer Fee's apply. 

We may need to reschedule a practical course due to Government restrictions.

Practical Course Rescheduling - Refunds:

If CPD HC reschedules a practical course due to Government restrictions, a practitioner can request a refund within 7-days of the course reschedule notification. This request must be made in writing to: info@cpdhealthcourses.co.uk

If a practitioner chooses to cancel their course enrolment at any other time after 7-days, the standard CPD HC Terms & Conditions - Refunds apply.

It is the practitioner's responsibility to ensure they inform CPD HC of any changes to their card account details at the time of the refund request, before the refund is processed.

Refunds will be made into the account used to make the initial course payment unless otherwise advised in writing. All refunds incur a $50 administration fee. 

Practical Course Rescheduling - Transferring:

We will keep practitioners informed if their enrollment is transferred to a course at a later date, due to Government restrictions.

If a practical course is rescheduled due to Government restrictions, we will inform all practitioners of the new practical course date.

If the new course date is unsuitable, a practitioner can transfer their enrolment to any other practical course at a later date.

If you Contact Us within 7-days of the course reschedule notification, the transfer is free of charge.

Otherwise the standard CPD HC Terms & Conditions - Transfer Fee's apply.

Please Note: CPD HC Terms & Conditions - Transfer Fee's & Refunds:

The Terms & Conditions - Transfer Fee's & Refunds do not apply if a practitioner has previously transferred their practical course enrolment to an earlier or later practical course or put their enrollment On Hold prior to the course being rescheduled.

Please Contact Us as soon as possible if you can't attend your practical course.

We may need to reschedule a practical course due to Government restrictions.

Transferring - Due to Course Rescheduling:

If a practical course is rescheduled due to Government restrictions, we will inform all practitioners of the new practical course date.

If the new course date is unsuitable, a practitioner can transfer their enrolment to any other practical course at a later date.

If you Contact Us within 7-days of the course reschedule notification, the transfer is free of charge.

Otherwise the standard CPD HC Terms & Conditions - Transfer Fee's apply.

Transferring - Due to Illness:

If a practitioner is unwell or has been in close contact with someone who is unwell and they are unable to attend their practical course, they must Contact Us ASAP.

If a practitioner is unable to attend their practical course due to illness, a medical certificate must emailed to: info@cpdhealthcourses.co.uk 

If your practical couse is scheduled to run but you are unable to attend due to local Government travel restrictions, you can transfer to a course at a later date. Please Contact Us.

If your practical couse is scheduled to run but you're uncertain about attending your practical course, (but no government travel restrictions are currently in place), you're welcome to transfer to a course at a later date. CPD HC Standard Transfer fee's will apply.

Please Note: CPD HC Terms & Conditions - Transfer Fee's & Refunds:

The CPD HC Transfer Fee's & Refunds Terms & Conditions do not apply during the Covis Period if a practitioner has previously transferred their practical course enrolment to an earlier or later practical course or put their enrollment On Hold prior to the course being rescheduled.

Please be aware that once a practitioner transfers from their first practical course enrollment to later or earlier practical course or puts their enrolment On Hold and then wishes to cancel their course enrollment, course fees/ part payments cannot be refunded regardless of the time prior to the later practical course commencement.

Please Contact Us as soon as possible if you can't attend your practical course.

If a practitioner chooses to cancel their course enrolment at any other time, the standard Terms & Conditions Refund Policy apply.

If a practitioner requests a refund, and a refund is due, it will be made into the account used to make the initial course payment unless otherwise advised. Refunds can take up to 10 days to appear in an account (Stripe Terms & Conditions).

Please let us know once the payment has been debited from your account:

CPD HC Bank details.

Beneficiary Name: OSTEO HEALTH GROUP PTY LTD

Beneficiary Account Number/IBAN (8 digits minimum): 033033281145

Beneficiary Address: 9 Ferguson Street, Black Rock 3193, Australia

Beneficiary SWIFT/BIC: WPACAU2S (SWIFT CODE)

Beneficiary Bank Name:  Westpac Banking Corporation
 
Beneficiary Bank Address: 16 East Concourse, Beaumaris 3193, Australia

Beneficiary Bank National Clearing Code (NCC): N/A

Beneficiary Bank Routing Method: N/A

Amount: £
 
The course price is £
The bank transfer fee is £10.
 
I look forward to hearing from you soon.
 
If you'd like more information please use any of the following channels:

• Use the Contact Us form
• Visit our FAQ page
• Call us on 020 3289 5205
• Send us an email: customerservice@cpdhealthcourses.com

Please be aware of our Terms & Conditions regarding late notice transfer fees during the Covid Period (Aug 2020- June 2021).

If a practitioner is unwell and unable to attend the practical course, they must Contact Us ASAP.

If a practitioner has been in close contact with someone who is unwell and therefore unable to attend the practical course, they must Contact Us ASAP.

Please be aware of changes in our Terms & Conditions regarding late notice transfer fees during the Covid Period (August - June 2021).

If a practitioner Transfers or put their enrollment On Hold 2-14-days before their practical course commencement date, there will be a transfer fee of £50.

If a practitioner Transfers or put their enrollment On Hold 48-hrs or less before their practical course commencement date, there will be a transfer fee of £100.

If a practitioner attends part of the practical course but then is unable to continue for whatever reason, there will be a transfer fee of £50 (with or without a medical certificate).

Medical Certificate:

If a medical certificate is received MORE than 48-Hrs before the practical course commencement date, no fee will be charged to transfer.

If a medical certificate is received LESS than 48-Hrs before the practical course commencement date, a late transfer fee of £50 will be charged to transfer.

The certificate must that covers the duration of the practical course. 

If a practitioner attends part of the practical course but then is unable to continue for whatever reason, there will be a transfer fee of £50 (with or without a medical certificate).

The Medical Certificate must be on letterhead with the Medical Dr's name, address, phone number and provider number.

Standard Transfer Fees will apply from June 30th 2021.

During the Covid Period:

CPD HC may have to rescheduled a practical course due to government restrictions.

We will keep practitioners enrolled on a course informed. 

Practitioners enrollments will be transferred to a course at a later date or put on hold until you're ready to join us.

If the date is not suitable, you can transfer to a more suitable practical course date, free of charge within 7-days of CPD HC rescheduling the practical course  / transferring your enrollment.

Please Contact Us as soon as possible if you can't attend your practical course.

Cancelling your enrollment 15-days or more before your practical course commencement date:

If a practitioner's practical course is not cancelled or re-scheduled, but you do not want to attend the course, a fee equal to 50% of the course fee will be charged to the user.

If you have a payment plan and you'd like to cancel your enrollment, please let us know. 

Cancelling your enrollment 14-days or less before your practical course commencement date:

If a practitioner's practical course is not cancelled or re-scheduled, but you do not want to attend the course, a fee equal to 100% of the course fee or part thereof will be charged to the user.

14-days or less notice from a practical course commencement date: 

A fee equal to 100% of the course fee or part thereof will be charged to the user.

Your enrollment and any remaining unpaid payments will be cancelled and no further action will be required from you.

Other Options if you can't attend your practical course:

Transferring an Enrollment:

If a practitioner can't attend their practical course and would like to transfer their enrollment to a course at a later date, 15-days or more before practical course commencement, they can do so without charge during the Covid period,

If a practitioner chooses to Transfer or put their enrolment On Hold 2-14-days prior to their practical course commencement date, there will be a transfer fee of £50 (Transfer Terms and Conditions).

If a practitioner Transfers or put their enrollment On Hold 48-hrs or less before their practical course commencement date, there will be a transfer fee of £100.

If a practitioner attends part of the practical course but then is unable to continue for whatever reason, there will be a transfer fee of £50 (with or without a medical certificate).

If a practitioner chooses to cancel their course enrolment at any other time outside of the Covid Period, the standard Terms & Conditions Refund Policy apply.

If CPD HC re-schedules a practical course due to Covid restrictions, a practitioner can request a full or partial course refund with 7-days of the practical course transfer to the new course date.

However, the Covid 19 Refund Terms & Conditions do not apply if a practitioner has previously transferred their practical course enrollment to an earlier or later practical course or put their enrollment On Hold prior to the course being rescheduled due to Government restrictions.

All refund enquiries must be put in writing via the Contact Us form.

If a practitioner requests a refund, the refund will be made into the account used to make the initial course payment.

It is the practitioner's responsibility to ensure they inform CPD HC of any changes to the account details and if they wish the refund to be made into a different account at the time of the refund request and before the refund is processed.

Please click this link: Covid 19 - Refunds

If a practitioner chooses to cancel their course enrolment at any other time, the standard Terms & Conditions Refund Policy apply.

If CPD HC re-schedules a practical course due to Covid restrictions, a practitioner can request a full or partial course refund with 7-days of CPD HC rescheduling the practical course or transferring the practitioners enrolment to a course on another date.

This request must be made in writing to: info@cpdhealthcourses.com

After 7-days, the standard Terms & Conditions Refund Policy applies.

If a practitioner chooses to cancel their course enrolment at any other time, the standard Terms & Conditions Refund Policy apply.

IMPORTANT INFORMATION ABOUT YOUR SAFETY

January 2022

In preparing this document, we have considered all the available information and advice from Public Health England and the Department of Education related to independent training providers.

According to advice published on the Department of Education website, education providers should continue delivery so that students of all ages can benefit from their education and training in full.

We are continually evaluating all the known risks and how best to mitigate them so that we can keep you and our presenters safe while attending your practical course.

We have implemented all the relevant hygiene and cleaning measures listed on the "Operational Guidance" gov.uk page.

We will do everything we can to make your training experience feel safe while helping you achieve your goal of learning Dry Needling.

By working together, implementing screening and monitoring, we're confident that we can continue to deliver our courses.

Before attending your practical course:

• Please follow the advice given by Public Health England & UK Border control if you have returned from overseas travel within 14 days of your practical course
• Please do not attend the course if you think you may have been in close contact with a confirmed coronavirus case. You should monitor your health and seek urgent medical attention if this applies.
• You should not attend the course if you have any medical condition that may compromise your immune system. 
• These conditions are listed in the practical course consent form. Please ensure that you have read, understood and agreed to the consent before attending the course.
• You should not attend the course if you have flu-like symptoms like a cough, sore throat, fatigue, fever, shortness of breath, headache or runny nose. This advice applies to the period before attending the practical course or at any time during the course.
• You should not attend the course if you have tested positive to SARS-CoV-2 in the past ten days.
• We recommend that all participants download the NHS COVID-19 app.
• Use of the NHS COVID-19 app guidance provides information about how the app works.

On arrival at your Practical course:

• For us to ensure we can complete our COVID-SAFE screening (see below); we ask all participants to arrive 30 minutes before the start of each day's scheduled start time: Saturday & Sunday: Please arrive at 8:30 am
• You will be met at the venue entrance by one of our presenter team. Please do not enter the venue until you have been screened by one of our presenter team.
• On arrival at your practical course, one of our presenter team will complete the COVID-SAFE screening (see below). The screening check involves answering a series of health-related questions.
• If you answer "YES" to any of the screening questions on any of the course training days, unfortunately, you will not be able to attend the course, and you will be advised to seek medical advice or go to a COVID testing centre. We will also provide you with information about when and how you can resume your training.
• If you become unwell while attending the course or report feeling any of the signs or symptoms common to COVID-19, you will, unfortunately, be asked to leave the course and seek medical advice or go to a COVID testing centre. We will also provide you with information about when and how you can resume your training.
• If you have any of the most common COVID-19 signs or symptoms, you'll be asked to seek immediate medical advice or visit a COVID-19 testing centre.

• COVID-SAFE Screening Questions:
• Have you been in close contact with a confirmed case of coronavirus?
• Have you any flu-like symptoms like a cough, sore throat, fatigue, fever, shortness of breath, headache or runny nose?
• Have you tested positive to SARS-CoV-2 in the past ten days?

Masks

• Masks are not required while attending your practical course

PPE – Aprons

• PPE aprons are not required while attending your practical course during the practical course
• There will be no covers or pillows used on the treatment tables to minimise soiling and make it easier to clean between practice sessions
• We will continue our standard practice of applying hand sanitiser before all Dry Needling practice sessions and wearing gloves on the non-needling hand
• We will also remind all course participants about the need for washing their hands before and after meal/toilet breaks
• All treatment tables will be wiped down after each use, using alcohol wipes or antiseptic spray
• All course participants will be reminded about covering their mouth and nose with a tissue or arm if they sneeze or cough

We are closely monitoring the advice given by the Public Health England and the Department of Education for any changes and any impact this may have on our COVID-SAFE plan and the viability of presenting practical courses. The above information was accurate at the time of publishing; however, circumstances may change and lead to additional or altered advice.

If you have any concerns about attending the practical course, please Contact Us as soon as possible.

CPD Health Courses

Copyright Jan 2022

IMPORTANT INFORMATION ABOUT YOUR SAFETY

January 2022

In preparing this document, we have considered all the available information and advice from Public Health England and the Department of Education related to independent training providers.

According to advice published on the Department of Education website, education providers should continue delivery so that students of all ages can benefit from their education and training in full.

We are continually evaluating all the known risks and how best to mitigate them so that we can keep you and our presenters safe while attending your practical course.

We have implemented all the relevant hygiene and cleaning measures listed on the "Operational Guidance" gov.uk page.

We will do everything we can to make your training experience feel safe while helping you achieve your goal of learning Dry Needling.

By working together, implementing screening and monitoring, we're confident that we can continue to deliver our courses.

Before attending your practical course:

• Please follow the advice given by Public Health England & UK Border control if you have returned from overseas travel within 14 days of your practical course
• Please do not attend the course if you think you may have been in close contact with a confirmed coronavirus case. You should monitor your health and seek urgent medical attention if this applies.
• You should not attend the course if you have any medical condition that may compromise your immune system. 
• These conditions are listed in the practical course consent form. Please ensure that you have read, understood and agreed to the consent before attending the course.
• You should not attend the course if you have flu-like symptoms like a cough, sore throat, fatigue, fever, shortness of breath, headache or runny nose. This advice applies to the period before attending the practical course or at any time during the course.
• You should not attend the course if you have tested positive to SARS-CoV-2 in the past ten days.
• We recommend that all participants download the NHS COVID-19 app.
• Use of the NHS COVID-19 app guidance provides information about how the app works.

On arrival at your Practical course:

• For us to ensure we can complete our COVID-SAFE screening (see below); we ask all participants to arrive 30 minutes before the start of each day's scheduled start time: Saturday & Sunday: Please arrive at 8:30 am
• You will be met at the venue entrance by one of our presenter team. Please do not enter the venue until you have been screened by one of our presenter team.
• On arrival at your practical course, one of our presenter team will complete the COVID-SAFE screening (see below). The screening check involves answering a series of health-related questions.
• If you answer "YES" to any of the screening questions on any of the course training days, unfortunately, you will not be able to attend the course, and you will be advised to seek medical advice or go to a COVID testing centre. We will also provide you with information about when and how you can resume your training.
• If you become unwell while attending the course or report feeling any of the signs or symptoms common to COVID-19, you will, unfortunately, be asked to leave the course and seek medical advice or go to a COVID testing centre. We will also provide you with information about when and how you can resume your training.
• If you have any of the most common COVID-19 signs or symptoms, you'll be asked to seek immediate medical advice or visit a COVID-19 testing centre.

• COVID-SAFE Screening Questions:
• Have you been in close contact with a confirmed case of coronavirus?
• Have you any flu-like symptoms like a cough, sore throat, fatigue, fever, shortness of breath, headache or runny nose?
• Have you tested positive to SARS-CoV-2 in the past ten days?

Masks

• Masks are not required while attending your practical course

PPE – Aprons

• PPE aprons are not required while attending your practical course during the practical course
• There will be no covers or pillows used on the treatment tables to minimise soiling and make it easier to clean between practice sessions
• We will continue our standard practice of applying hand sanitiser before all Dry Needling practice sessions and wearing gloves on the non-needling hand
• We will also remind all course participants about the need for washing their hands before and after meal/toilet breaks
• All treatment tables will be wiped down after each use, using alcohol wipes or antiseptic spray
• All course participants will be reminded about covering their mouth and nose with a tissue or arm if they sneeze or cough

We are closely monitoring the advice given by the Public Health England and the Department of Education for any changes and any impact this may have on our COVID-SAFE plan and the viability of presenting practical courses. The above information was accurate at the time of publishing; however, circumstances may change and lead to additional or altered advice.

If you have any concerns about attending the practical course, please Contact Us as soon as possible.

CPD Health Courses

Copyright Jan 2022

If a practitioner is unwell and unable to attend the practical course, they must Contact Us ASAP.

If a practitioner has been in close contact with someone who is unwell and therefore unable to attend the practical course, they must Contact Us ASAP.

Please be aware of changes in our Terms & Conditions regarding late notice transfer fees during the Covid Period (starting 14/8/20).

If a practitioner Transfers or put their enrollment On Hold 2-14-days before their practical course commencement date, there will be a transfer fee of £50.

If a practitioner Transfers or put their enrollment On Hold 48-hrs or less before their practical course commencement date, there will be a transfer fee of £100.

Medical Certificate:

If a medical certificate is received MORE than 48-Hrs before the practical course commencement date, no fee will be charged to transfer.

If a medical certificate is received LESS than 48-Hrs before the practical course commencement date, a late transfer fee of £50 will be charged to transfer.

The certificate must that covers the duration of the practical course. 

If a practitioner attends part of the practical course but then is unable to continue for whatever reason, there will be a transfer fee of £50 (with or without a medical certificate).

The Medical Certificate must be on letterhead with the Medical Dr's name, address, phone number and provider number.

It must also include the reason why you are unable to attend / continue the course and the period of time that the restriction applies and must be signed by the Medical Doctor.

A maximum of 2 course transfers are permissable when a medical certificate has been provided and the transfer fee has been waived. 

Standard Transfer Fees & Deadlines will apply from January 1st 2021.

If a practitioner chooses to cancel their course enrolment, the standard Terms & Conditions Refund Policy apply.

Please click this link: Cancelling your practical course.

Practical Course Attendance

Unfortunately, if you're unable to be needled at the DN Practical Course during the Covid restrictions period (including pregnancy, needle phobia, metal allergy) we are unable to accept a practitioners enrolment due to our Covid-19 No Needle Policy.

If you're already enrolled on a Practical Course, you're welcome to transfer to a practical course at a later date (2021).

Please Contact Us.

This is an evolving situation where things can change at short notice.

We sincerly apologise for any inconvenience caused.

COVID-19 No Needle Policy:

Prior to COVID-19 restrictions, we allowed practitioners who did not wish to be needled for reasons such as immunosuppression, needle phobia, pregnancy, metal allergy and other conditions, to attend the practical course by providing a model to practice upon.

Due to restrictions on the number of people in a given space and the added safety procedures that we have implemented at our practical courses, this offer is no longer tenable until restrictions have been lifted.

In the case where a therapist enrols into a Dry Needling course but later becomes unable to be needled due to recent illness or pregnancy, they can put their enrollment on hold at no extra charge, until restrictions are lifted.

Access to the online theory modules & practical technique videos will be available and extended.

We understand that this may be disappointing, but we have made this decision based on the safety of all course participants.

Reducing the numbers of people at our practical courses will assist in compliance with the recommended safe distancing procedures and the time taken to perform screening health tests.

Thanks for your patience & understanding.

Consent Form & Covid Safe Plan:

Practitioners attending a CPD HC Dry Needling Course must complete the CPD HC online Health Questionaire & Consent form before attending a practical course.

This online Health Questionaire & Consent form can be found on the 'My Courses' page after logging in.

It contains important information with regards to the CPD HC Covid Safe Plan.

Please click the following link to view the CPD HC Covid Safe Plan: Covid-Safe Plan

If a practitioner has any concerns about attending the practical course with regards to the content of the CPD HC online Health Questionaire & Consent form, they must Contact Us at least 72 hrs before attending the practical course.

Practical Course Attendance

If you're unable to be needled at the DN Practical Course during the Covid restrictions period (including pregnancy, needle phobia, metal allergy) please Contact Us.

COVID-19 No Needle Policy:

Prior to COVID-19 restrictions, we allowed practitioners who did not wish to be needled for reasons such as immunosuppression, needle phobia, pregnancy, metal allergy and other conditions, to attend the practical course by providing a model to practice upon.

Due to restrictions on the number of people in a given space and the added safety procedures, we may need to limit the number of practitioners attending a practical course who cannot be needled.

In the case where a therapist enrols into a Dry Needling course but later becomes unable to be needled due to recent illness or pregnancy, they can put their enrollment on hold at no extra charge, until restrictions are lifted.

Access to the online theory modules & practical technique videos will be available and extended.

We understand that this may be disappointing, but we have made this decision based on the safety of all course participants.

Reducing the numbers of people at our practical courses will assist in compliance with the recommended safe distancing procedures and the time taken to perform screening health tests.

Thanks for your patience & understanding.

During the Covid 19 period (March - December 2020) the CPD HC Dry Needling Courses are heavily discounted.

Unfortunately we're unable to offer extra discounts.

To receive a discount, the discount code must be applied at the time of purchase.

Discounts cannot be received after a course has been purchased.

It is the participants responsibilty to ensure that all relevant fields are entered on the registration page & updated by the participant accordingly.

In the case where a professional body requires CPD Health Courses to offer a member discount, this discount will be honoured in full.

From time to time CPD Health Courses announces special offers & discounts that students can apply to courses they enrol in.

Where the member discount is greater than the value of any special offer or discount offered by CPD Health Courses, the difference shall be credited to the student.

When you book a course with CPDHC you are agreeing to the following terms and conditions.
By attending any of our theory or practical courses you are agreeing to comply with and be bound by the following terms & conditions.

The course may consist of a theory and a practical component.

Full payment is required before commencing any practical course.

CPD Health Courses reserves the right to change, alter, amend and update these Terms & Conditions at any time without prior notice.

By enrolling into a course and ticking the Terms & Conditions checkbox you agree to abide by the most recent version of the published Terms & Conditions. 

We strongly advise to read our Terms & Conditions every time you engage or interact with this website.

CPD HC reserves the right to change or update any part of the Terms & Conditions without notice.

You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Modifications to Services and Prices

Prices for our services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

• CPD Health Courses is not responsible for accidents or misadventure using information, techniques, theoretical knowledge or advice provided at our training courses. The decision to use Dry Needling by you as the therapist is entirely at the disgression of the practitioner. 
• We offer education and training that is researched, based on the current understanding of the mechanisms, clinical reasoning processes, safety protocols and evidence in the published literature.  
• As with all therapeutic interventions, it is the responsibility and obligation of the therapist to decide if Dry Needling is appropriate, within their scope of practice and experience, safe and effective for each unique clinical presentation.
• By enrolling into a CPD Health Courses Dry Needling course/s, you have read & agreed to the CPD Health Courses Terms & Conditions.
• CPDHC may not be held liable for any information obtained from this site, which may be used in a clinical setting. It is the sole responsibility of the user viewing or participating in this content to decide how this information is used in a clinical setting and applied to patients.
• The information contained on this website and in CPDHC online theory program has been prepared with the highest care, research & professional diligence.
• However, the information is not designed to replace appropriate & relevant tertiary education courses & hands on practice. It is the sole responsibility of the user to ensure that they have satisfied themselves that they will apply the information provided only where they feel it is safe to do so and they have adequate training & knowledge in the skills required.

When you book a course with CPDHC you are agreeing to the following terms and conditions.
By attending any of our theory or practical courses you are agreeing to comply with and be bound by the following terms & conditions.

The course may consist of a theory and a practical component or may be an online theory program only.

In the case of a course that consists of both theory as well as a practical component, users will not be able to split or divide course payments. Full payment is required before commencing any course.

Please note that a maximum of 2 transfers are allowed and one On Hold transfer within 12 months from the enrolment date. 

After exceeding this limit, please contact us.

Please be aware when an enrolment is placed On Hold by CPD HC Admin for ANY reason, the Transfer fees to join a practical course at a later date will be £175 irrespective of the start date of the practical course.

An enrolment can be placed on hold for up to a maximum period of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

• Standard Transfer Fees apply from January 1st 2021 as below.
• 'Transfer' includes moving from a practical course to On Hold and moving from On Hold to a practical course.
• Failure to make a payment instalment after 2 payment-due reminders, without communication with CPD HC, will cause an enrolment to be placed On Hold until the payment has been made.
• A place on the practical course cannot be saved.
• A £175 Transfer Fee will apply to transfers from On Hold to the practical course.
• A practitioner will no longer have access to the online theory program if the course fee has not been paid in full.
• Your place on the practical course cannot be saved but a practitioner can join the same practical course if a place is available after the course fee's and Transfer Fee's have been paid.
• Please Contact Us to make a payment and transfer to a practical course. 
• You can rejoin the practical course you were enrolled in (depending on places available) or transfer to another practical course.
• Please be aware that once a practitioner course enrolment has been put on hold there is a cancellation fee equal to 100% of the total course fee (with full course payment or payment plan).

CPD HC placing an enrolment On Hold:

Please be aware when an enrolment is placed On Hold by CPD HC Admin for ANY reason, the Transfer fees to join a practical course at a later date will be £175 irrespective of the start date of the practical course.

Please note that a maximum of 2 transfers are allowed and one On Hold transfer within 12 months from the enrolment date. 

If a practitioner is unable to attend a practical course, they may choose to either self-transfer to another course or put their enrollment on hold within 24 hours of notifying CPD HC. Failure to take either action or contact CPD HC within 24 hours will result in CPD HC placing the enrollment on hold.

An enrolment can be placed on hold for up to a maximum period of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

• CPD HC reserves the right to place an enrolment On Hold if a practitioner's online theory program has not been completed 24-hrs before the practical course commencement date. 
• Transfer fees will apply when joining a practical course at a later date.
• CPD HC reserves the right to place an enrolment On Hold if a practitioner has not confirmed their attendance at least 2 days before the practical course commencement date/ time.
• Practitioners will be notified if their enrolment is placed on hold.
• A practitioner will need to Contact Us to continue their online theory program whilst on hold if the course fees have not been received.
• A practitioner will need to pay the £175 transfer fee when joining a practical course at a later date.
• Access to the online theory program will recommence once the transfer fee/course fee has been paid.
• Practitioners can self-transfer from On Hold to a practical course at a later date and pay the Late Transfer fee at that time.
• No refunds will be given once a course enrolment has been Transferred or put On Hold.
• Payment plan schedules will continue whilst an enrolment is On-Hold.

Failing to contact CPD HC:

• If CPDHC contacts a practitioner with regards to confirming practical course attendance and we fail to get a response from the practitioner after 2 contacts (email or text), regardless of the time before practical course commencement, CPD HC reserves the right to put the practitioner's practical course enrolment On Hold and charge a £175 transfer fee to join a practical at a later date.
• CPD HC reserves the right to place an enrolment On Hold if a practitioner has not confirmed their attendance at least 5 days before the practical course commencement date/ time.
• Please be aware that once a practitioner or CPD HC transfers an enrolment on a practical course at a later date, puts their practical course enrollment On Hold or has their course enrolment suspended and then wishes to cancel their course enrollment, there will be a fee equal to 100% of the total course fee (with full course payment or payment plan).
• Practitioners will be notified if their enrolment is placed on hold.
• No refunds will be given once an enrolment has been transferred to a later date or put On Hold.
• A practitioner will need to pay the Late Transfer Fee when joining a practical course at a later date.

Rushing through the Online Theory Modules:

For safety reasons, CPD HC reserves the right to place a practitioner's practical course On Hold at any time before the practical course, due to the following:

• A practitioner progresses through the online theory modules three times faster than the required completion rate which poses safety concerns for others attending the practical course. 
• A practitioner takes more than 5 attempts to answer more than 30% of the online theory MCQ's.

If an enrolment is placed On Hold, a practitioner will not be eligible to attend the practical course.

Practitioners will be notified if their enrolment is placed on hold.

Completing the Theory Modules:

It is mandatory for all practitioners enrolled in a CPD HC Dry Needling Course to complete 100% of the online theory modules at least 24 hours before attending the practical course. Failure to meet this requirement may result in the enrolment being placed On-Hold by CPD HC Admin. 

Furthermore, CPD HC reserves the right to place a Dry Needling Introductory enrolment On Hold if less than 50% of the online theory program has been completed 48 hours or less before the practical course commencement date (by Thursday 9am).

However, a practitioner will be given access to the Online Theory Modules for 12 months. They will need to start the Theory Modules from the beginning & complete the program in good faith according to the CPD HC Terms & Conditions.

A £175 Transfer fee will apply when joining a practical course at a later date.

Please Note:

• It is the responsibility of the practitioner to contact CPD HC in writing before the practical course commencement date if they're unable to log in to start or complete their theory program.
• CPDHC takes no responsibility for a user's failure to complete the online theory program before joining the practical course.
• An enrolment can be placed On Hold for a maximum period of no longer than 12 montha in total, after which time the enrolment will be cancelled if a practitioner has not completed the online theory & practical course. 
• No refunds will be given once an enrolment has been put On Hold by CPD HC.
• CPD HC reserves the right to place an enrolment On Hold if 50% of the online theory program has not been completed at least 48-hrs before the practical course commencement date/time. Transfer fees will apply when joining a practical course at a later date.
• CPD HC reserves the right to place an enrolment On Hold if a practitioner has not confirmed their attendance at least 2 days before the practical course commencement date/ time.
• A practitioner will need to pay the Late Transfer Fee when joining a practical course at a later date.

Please be aware when an enrolment is placed On Hold by CPD HC Admin for ANY reason, the Transfer fees to join a practical course at a later date will be £175 irrespective of the start date of the practical course.

Please note that a maximum of 2 transfers are allowed and one On Hold transfer within 12 months from the enrolment date. 

After exceeding this limit, please contact us.

An enrolment can be placed on hold once only, for a maximum period of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

• 'Transfer' includes moving from a practical course to On Hold or from On Hold to a practical course.
• On Hold Transfer fees apply depending on the number of days before transferring before the practical course commencement date.
• An On Hold Transfer fee will be charged every time an enrolment is put On-Hold. 
• If a transfer fee is paid to go on hold, it will not be charged again when transferring to a practical course.
• An enrolment can be placed On Hold for a maximum of 12 months.
• Access to the online theory modules will continue whilst On Hold as long as the full course fee has been paid.
• Payment plan schedules will continue whilst an enrolment is On-Hold.
• Please be aware that once a practical course enrollment is placed On Hold, there will be a course cancellation fee equal to 100% of the total course fee (with full course payment or payment plan).
• CPD HC administrators reserve the right for whatever reason and without the permission of the practitioner, to put a practitioner's enrollment On-Hold.
• Transfer fees will apply when joining a practical course at a later date.
• CPD HC reserves the right to stop access to the online theory program.
• If CPD HC has not received a scheduled payment after CPD HC has communicated with the practitioner (email or text) & received no response, CPD HC reserves the right to place an enrolment On Hold. Access to the online theory modules will stop.
• Course & Transfer fees will apply to gain access to the online theory program.
• Transfer Fees apply from January 1st 2021.

Please be aware when an enrolment is placed On Hold by CPD HC Admin for ANY reason, the Transfer fees to join a practical course at a later date will be £175 irrespective of the start date of the practical course.

Please note that a maximum of 2 transfers are allowed and one On Hold transfer within 12 months from the enrolment date. 

After exceeding this limit, please contact us.

Transfer fees are based on the date & time of the transfer before the practical course commencement date & time.

Transfer fees are applicable each time a practitioner transfers to a practical course at a later date.

Please be aware of the following standard transfer fees when transferring to a practical course scheduled for a later date on placing an enrolment on hold.

• If the transfer occurs 21 days or more before the practical course commencement date, a £50 transfer fee will be charged.
• If the transfer occurs between 20 days and 48 hours before the practical course commencement date, a transfer fee of £100 will be charged.
• If the transfer occurs less than 48 hours before the practical course commencement date, a transfer fee of £150 will be charged.

Enrollments can be placed on hold for up to a maximum period of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

Please note that if a practitioner or CPD HC Admin transfers an enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled according to the chosen payment plan when first enrolling in a course.

The term 'transfer' refers to moving from a practical course to On Hold and moving from On Hold to a practical course.

If a transfer fee has not been charged when an enrolment is placed On Hold, the fee will apply when joining a practical course at a later date.

If a transfer fee is paid before an enrolment is placed On Hold, a fee will not be charged when transferring to a practical course.

If a practitioner does not attend the practical course they are enrolled in or have no communication with CPD HC before practical course commencement, their enrolment will be automatically placed On Hold for a maximum time of 12 months, and they will be charged £175 to transfer from On Hold to a practical course at a later date.

CPD HC reserves the right to place an enrolment on hold if less than 50% of the online theory program has been completed 48 hours before the practical course commencement date/time.

While an enrolment is On Hold, access to the online theory modules will continue for a maximum of 12 months if full course fees have been paid.

Access to the theory is disallowed if course fees are not paid in full.

After 12 months, the enrolment will expire, and the practitioner will need to re-enrol.

Please note that if a practitioner or CPD HC Admin transfers an enrollment to a practical course at a later date, puts their enrollment on hold, and subsequently wishes to cancel their course enrollment, a fee equal to 100% of the total course fee will be charged (applies to both full course payment and payment plans).

Transfer fees are non-refundable, and a maximum of 2 transfers are allowed. After exceeding this limit, the practitioner will need to re-enrol.

If a practitioner does not attend the practical course they are enrolled in OR they have no communication with CPD HC before practical course commencement, their enrolment will be automatically put On Hold and the practitioner will be charged to transfer from On Hold to a practical course at a later date.

Please be aware when an enrolment is placed On Hold by CPD HC Admin for ANY reason, the Transfer fees to join a practical course at a later date will be £175 irrespective of the start date of the practical course.

Please note that a maximum of 2 transfers are allowed and one On Hold transfer within 12 months from the enrolment date. 

After exceeding this limit, please contact us.

An enrollment can be placed on hold for up to a maximum period of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

Please review the transfer fee schedule below:

• If the transfer occurs 21 days or more before the practical course commencement date, a £50 transfer fee will be charged.
• If the transfer occurs between 20 days and 48 hours before the practical course commencement date, a transfer fee of £100 will be charged.
• If the transfer occurs within 48 hours of the practical course commencement date, a transfer fee of £150 will be charged.

If a practitioner does not attend the practical course they are enrolled in and they have no communication with CPD HC before practical course commencement, their enrollment will be cancelled.

Payment plan schedules will continue whilst your enrolment is On-Hold.

Please be aware when an enrolment is placed On Hold by CPD HC Admin for ANY reason, the Transfer fees to join a practical course at a later date will be £175 irrespective of the start date of the practical course.

Please note that a maximum of 2 transfers are allowed and one On Hold transfer within 12 months from the enrolment date. 

After exceeding this limit, please contact us.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

Any Practitioner wishing to put their practical course enrolment On Hold can do so by logging in and clicking 'My Courses' and then clicking the 'Find another course date' link.

There's a £175 transfer fee to go On Hold.

No fee will be charged to come off hold and transfer into a practical course if the transfer fee has been paid.

 An On Hold Transfer fee will be charged each time an enrolment is put On Hold. 

Payment plan schedules will continue whilst an enrolment is On-Hold.

No refunds can be given once a course enrolment has been Transferred or put On Hold.

Please be aware that once a practitioner Transfers to a practical course at a later date or puts their practical course enrollment On Hold and then wishes to cancel their course enrollment, there will be a fee equal to 100% of the total course fee (with full course payment or payment plan).

If a practitioner contacts us requesting a practical course Transfer or to go On Hold but has not made a self-service Transfer, gone On Hold or contacted us within 24-hrs of making the request, CPD HC reserves the right to put the course enrolment on hold and charge a £175 transfer fee.

Practitioners will need to Contact Us when they are ready to rejoin the course. Transfers to another practical course are dependent on availability.

A practitioner will need to pay the £175 Transfer fee to regain access to the online theory and join a practical course.

Please be aware when an enrolment is placed On Hold by CPD HC Admin for ANY reason, the Transfer fees to join a practical course at a later date will be £175 irrespective of the start date of the practical course.

Please note that a maximum of 2 transfers are allowed and one On Hold transfer within 12 months from the enrolment date. 

After exceeding this limit, please contact us.

An enrolment can be placed on hold for up to a maximum period of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

'Transfer' includes moving from a practical course to On Hold and moving from On Hold to a practical course.

If a practitioner contacts us requesting a practical course Transfer or to put their enrolment On Hold but does not self-transfer, go On Hold or contact us within 24-hrs of making the request, CPD HC reserves the right to put their course enrolment On Hold.

There will be a transfer fee of £175 to Transfer from On Hold to a practical course.

Failing to contact CPD HC:

If CPDHC contacts a practitioner with regards to confirming practical course attendance and we fail to get a response from the practitioner after 2 contacts (email or text), regardless of the time before practical course commencement, CPD HC reserves the right to put the practitioner's practical course enrolment On Hold.

On Hold details:

• Payment plan instalments will continue as scheduled.  
• Transfers to another practical course are dependent on availability.
• A practitioner will need to pay the £175 Transfer fee to regain access to the online theory and join a practical course.
• No refunds will be given once a course enrolment has been Transferred or put On Hold:
• Please be aware that once a practitioner Transfers to a practical course at a later date, puts their practical course enrollment On Hold or has their course enrolment Suspended and then wishes to cancel their course enrollment, there will be a fee equal to 100% of the total course fee (with full course payment or payment plan).

Standard Transfer Fees apply from January 1st 2021 as below.

Please Note:

CPD HC reserves the right to place an enrolment On Hold if the theory program has not been completed before the practical course commencement date. 

A £175 transfer fee will apply when joining a practical course at a later date.

No access to the online theory program until a practitioner self-transfers from On Hold to a practical course and pays the Late Transfer fee.

Please be aware when an enrolment is placed On Hold by CPD HC Admin for ANY reason, the Transfer fees to join a practical course at a later date will be £175 irrespective of the start date of the practical course.

Please note that a maximum of 2 transfers are allowed and one On Hold transfer within 12 months from the enrolment date. 

After exceeding this limit, please contact us.

An enrollment can be placed on hold for up to a maximum period of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

Rushing through the Online Theory Modules:

For safety reasons, CPD HC reserves the right to re-set a practitioner's Online Theory Program due to the following:

• A practitioner progresses through the online theory modules three times faster or more than the required completion rate at any time, posing safety concerns for others attending the practical course. 
• A practitioner takes more than 5 attempts to answer more than 30% of the online theory MCQ's.

If an Online Theory Program is re-set, a practitioner will need to start the program from the beginning.

Completing the Theory Modules:

• It is mandatory for all practitioners enrolled in a CPD HC Dry Needling Course to complete 100% of the online theory modules at least 24 hours before attending the practical course.  
• CPD HC Admin reserves the right to place a practitioner's enrolment On-Hold if 100% of the online theory program has not been completed at least 24-hrs before the practical course start date  (Terms & Conditions).
• Furthermore, CPD HC reserves the right to place a Dry Needling Introductory enrolment On Hold if less than 50% of the online theory program has been completed 48 hours or less before the practical course start date (by Thursday 9am).
• Transfer fees will apply if an enrolment is placed on hold by CPD HC then transferring to a practical course at a later date
• A £175 Transfer fee will apply when joining a practical course at a later date.
• If CPD HC places an enrolment on hold due to any of the reasons above, no course refund can be given.

Whilst on hold, a practitioner will be given access to the Online Theory Modules for a maximum time of 12 months.

They will need to start the Theory Modules from the beginning & complete the program in good faith according to the CPD HC Terms & Conditions.

Please Note:

• It is the responsibility of the practitioner to contact CPD HC in writing before the practical course commencement date if they're unable to log in to start or complete their theory program.
• CPDHC takes no responsibility for a user's failure to complete the online theory program before joining the practical course.
• An enrolment can be placed On Hold for a maximum period of no longer than 12 months in total, after which time the enrolment will be cancelled if a practitioner has not completed the online theory & practical course. 
• Practitioners will be notified if their enrolment is placed on hold.
• No refunds will be given once an enrolment has been Transferred to a later date or put On Hold.

Please complete the online theory with just one device open, without the program being open on a second, third or fourth device.
 If you have the program open on more than 1 device at the same time, the program will not register your answers properly and your progress will be lost.

For safety reasons, CPD HC reserves the right to place a practitioner's practical course On Hold due to the following:

• A practitioner progresses through the online theory modules three times faster than the required completion rate, posing safety concerns for others attending the practical course. 
• If a practitioner has taken more than 5 attempts to answer more than 30% of the online theory MCQ's.

If an enrolment is placed On Hold, a practitioner will not be eligible to attend the practical course on Saturday or Sunday.

A £175 Transfer fee will apply when joining a practical course at a later date.

Completing the Theory Modules:

• It is mandatory for all practitioners enrolled in a CPD HC Dry Needling Course to complete 100% of the online theory modules at least 24 hours before attending the practical course.  
• CPD HC Admin reserves the right to place a practitioner's enrolment On-Hold if a practitioner has not completed 100% of the online theory program 24-hrs before the practical course commencement date  (Terms & Conditions).
• Furthermore, CPD HC reserves the right to place a Dry Needling Introductory enrolment On Hold if less than 50% of the online theory program has been completed 48 hours or less before the practical course commencement date (by Thursday 9pm).
• Transfer fees will apply if an enrolment is placed on hold by CPD HC
• A £175 Transfer fee will apply when joining a practical course at a later date.
• If CPD HC places an enrolment on hold due to any of the reasons above, no course refund can be given.

A practitioner will be given access to the Online Theory Modules for a maximum time of 12 months whilst on hold.

They will need to start the Theory Modules from the beginning & complete the program in good faith according to the CPD HC Terms & Conditions.

Please Note:

• It is the responsibility of the practitioner to contact CPD HC at least 4 weeks before the practical course commencement date if they're unable to log in to start their theory program (or at any time if enrolment is less than 4 weeks before the start date).
• CPDHC takes no responsibility for a user's failure to complete the online theory program before joining the practical course.

Rushing through the Online Theory Modules:

For safety reasons, CPD HC reserves the right to place a practitioner's practical course On Hold at any time before the practical course, due to the following:

• A practitioner progresses through the online theory modules three times faster than the required completion rate, posing safety concerns for others attending the practical course. 
• A practitioner takes more than 5 attempts to answer more than 30% of the online theory MCQ's.

If an enrolment is placed On Hold, a practitioner will not be eligible to attend the practical course on Friday or Saturday.

A £100 Transfer fee will apply when joining a practical course at a later date.

Completing the Theory Modules:

• It is mandatory for all practitioners enrolled in a CPD HC Dry Needling Course to complete 100% of the online theory modules at least 24 hours before attending the practical course.  
• CPD HC Admin reserves the right to place a practitioner's enrolment On-Hold if a practitioner has not completed 100% of the online theory program 24-hrs before the practical course commencement date  (Terms & Conditions).
• Furthermore, CPD HC reserves the right to place a Dry Needling Introductory enrolment On Hold if less than 50% of the online theory program has been completed 48 hours or less before the practical course commencement date (by Thursday 9am).
• Transfer fees will apply if an enrolment is placed on hold by CPD HC
• A £100 Transfer fee will apply when joining a practical course at a later date.
• If CPD HC places an enrolment on hold due to any of the reasons above, no course refund can be given.

A practitioner will be given access to the Online Theory Modules for a maximum time of 12 months whilst on hold.

They will need to start the Theory Modules from the beginning & complete the program in good faith according to the CPD HC Terms & Conditions.

Please Note:

• It is the responsibility of the practitioner to contact CPD HC in writing before the practical course commencement date if they're unable to log in to start or complete their theory program.
• CPDHC takes no responsibility for a user's failure to complete the online theory program before joining the practical course.
• An enrolment can be placed On Hold for a maximum period of no longer than 12 months in total, after which time the enrolment will be cancelled if a practitioner has not completed the online theory & practical course. 
• Practitioners will be notified if their enrolment is placed on hold.
• No refunds will be given once an enrolment has been Transferred or put On Hold.

It is a mandatory requirement that all practitioners enrolled in a CPD HC Dry Needling Course have successfully completed all online theory modules before attending the practical course.

If a practitioner has completed LESS than 100% of their online theory program by midnight, the day before the practical course commencement date, a practitioner will not be permitted to attend the practical course the next day.

CPD HC reserves the right to place an enrolment On Hold if less than 25% of the online theory program has been completed 24-hrs before the practical course commencement date/time.

A £175 transfer fee will apply when joining a practical course at a later date.

CPD HC reserves the right to place an enrolment On Hold if the online theory program has not been completed before the practical course commencement date. 

In this case, a practitioner will not have access to the online theory program until they self-transfer from On Hold to a practical course at a later date and pay the £175 transfer fee.

Re-setting the Online Theory Program:

For safety reasons, CPD HC reserves the right to re-set a practitioner's Online Theory Program at any time due to the following.

• A practitioner progresses through the online theory modules three times faster or more than the required completion rate at any time, posing safety concerns for others attending the practical course. 
• A practitioner takes more than 5 attempts to answer more than 30% of the online theory MCQ's.

If an Online Theory Program is re-set, a practitioner will need to start the online theory program from the beginning.

Completing the Theory Modules:

• It is a mandatory requirement for all practitioners enrolled in a CPD HC Dry Needling Course to complete 100% of the online theory modules at least 24 hours before attending the practical course.  
• CPD HC Admin reserves the right to place a practitioner's enrolment On-Hold if 100% of the online theory program has not been completed at least 24-hrs before the practical course start date  (Terms & Conditions).
• Furthermore, CPD HC reserves the right to place an enrolment On Hold if less than 50% of the online theory program has been completed 48 hours or less before the practical course start date (by Thursday 9am).
• Transfer fees will apply if an enrolment is placed on hold by CPD HC then transferring to a practical course at a later date
• A £175 Transfer fee will apply when joining a practical course at a later date.
• If CPD HC places an enrolment on hold due to any of the reasons above, no course refund can be given.

Whilst on hold, a practitioner will be given access to the Online Theory Modules for a maximum time of 12 months.

They will need to start the Theory Modules from the beginning & complete the program in good faith according to the CPD HC Terms & Conditions.

Please Note:

• It is the responsibility of the practitioner to contact CPD HC in writing before the practical course commencement date if they're unable to log in to start or complete their theory program.
• CPDHC takes no responsibility for a user's failure to complete the online theory program before joining the practical course.
• An enrolment can be placed On Hold for a maximum period of no longer than 12 months in total, after which time the enrolment will be cancelled if a practitioner has not completed the online theory & practical course. 
• Practitioners will be notified if their enrolment is placed on hold.
• No refunds will be given once an enrolment has been Transferred to a later date or put On Hold.

Rushing through the Online Theory Modules:

For safety reasons, CPD HC reserves the right to place a practitioner's practical course On Hold at any time before the practical course, due to the following:

• A practitioner progresses through the online theory modules three times faster than the required completion rate, posing safety concerns for others attending the practical course. 
• A practitioner takes more than 5 attempts to answer more than 30% of the online theory MCQ's.

If an enrolment is placed On Hold, a practitioner will not be eligible to attend the practical course on Friday or Saturday.

A £100 Transfer fee will apply when joining a practical course at a later date.

Re-setting the Online Theory Program:

For safety reasons, CPD HC reserves the right to re-set a practitioner's Online Theory Program at any time due to the following.

• A practitioner progresses through the online theory modules three times faster or more than the required completion rate at any time, posing safety concerns for others attending the practical course. 
• A practitioner takes more than 5 attempts to answer more than 30% of the online theory MCQ's.

If an Online Theory Program is re-set, a practitioner will need to start the online theory program from the beginning.

Completing the Theory Modules:

• It is mandatory for all practitioners enrolled in a CPD HC Dry Needling Course to complete 100% of the online theory modules at least 24 hours before attending the practical course.  
• CPD HC Admin reserves the right to place a practitioner's enrolment On-Hold if a practitioner has not completed 100% of the online theory program 24-hrs before the practical course commencement date  (Terms & Conditions).
• Furthermore, CPD HC reserves the right to place a Dry Needling Introductory enrolment On Hold if less than 50% of the online theory program has been completed 48 hours or less before the practical course commencement date (by Thursday 9am).
• Transfer fees will apply if an enrolment is placed on hold by CPD HC
• A £100 Transfer fee will apply when joining a practical course at a later date.
• If CPD HC places an enrolment on hold due to any of the reasons above, no course refund can be given.

A practitioner will be given access to the Online Theory Modules for a maximum time of 12 months whilst on hold.

They will need to start the Theory Modules from the beginning & complete the program in good faith according to the CPD HC Terms & Conditions.

Please Note:

• It is the responsibility of the practitioner to contact CPD HC in writing before the practical course commencement date if they're unable to log in to start or complete their theory program.
• CPDHC takes no responsibility for a user's failure to complete the online theory program before joining the practical course.
• An enrolment can be placed On Hold for a maximum period of no longer than 12 months in total, after which time the enrolment will be cancelled if a practitioner has not completed the online theory & practical course. 
• Practitioners will be notified if their enrolment is placed on hold.
• No refunds will be given once an enrolment has been Transferred or put On Hold.

They will need to start the Theory Modules from the beginning & complete the program in good faith according to the CPD HC Terms & Conditions.

It is a mandatory requirement that all practitioners enrolled in a CPD HC Dry Needling Course have successfully completed 100% of online theory modules at least 24 hours before attending the practical course.

CPD HC reserves the right to place an enrolment On Hold if less than 25% of the online theory program has been completed 48-hrs before the practical course commencement date/time.

A £175 ransfer fees will apply when joining a practical course at a later date.

• It is the responsibility of the practitioner to contact CPD HC in writing before the practical course commencement date, if they're unable to log in to start or complete their theory program.
• CPDHC takes no responsibility for the failure of a user to be unable to complete the online theory program before joining the practical course.

If a practitioner has completed LESS than 100% of their online theory program by midnight, the day before the practical course commencement date, a practitioner will not be permitted to attend the practical course the next day.

How to Self-Transfer (Transfer Fee's apply):

Practitioners can self-transfer or put their Dry Needling practical course enrollment On Hold by logging in and clicking 'My Courses' under 'My Account'.

Then click the 'FIND ANOTHER COURSE' button next to your current course enrollment.

Choose your practical course - allowing enough time to complete all your theory modules before attending the practical course.

After payment, you'll receive a new Welcome email with details about your practical course which is also confirmation of your enrolment in the course. Access to your theory program will be extended.

If a Practitioner chooses not to Self-transfer:

CPD HC Admin may place an enrolment On Hold if the practitioner has not completed at least 50% of the Theory Program before practical course commencement. 

In this case, a practitioner will not have access to the online theory program until they self-transfer from On Hold to a practical course at a later date.

The Late Transfer fee of £175 will be payable when self-transferring at this time. 

Access to the online theory will be reinstated after the Transfer Fee has been paid.

It is the responsibilty of the practitioner to contact CPD HC in writing before the practical course commencement date, if they're unable to log in to start or complete their theory program.

CPDHC takes no responsibility for failure of a user to be unable to complete the online theory program before joining the practical course.

Please complete the online theory with just one device open, without the program being open on a second, third or fourth device.
If you have the program open on more than 1 device at the same time, the program will not register your answers properly and your progress will be lost.

Here are the most likely causes of Online Theory issues:

Recommended Browser:

• You may not be using our recommended browser. Please use Chrome to access & complete your online theory.
• Here's the CPD HC website URL: http://www.cpdhealthcourses.co.uk/index/ 

Internet Speed 

• Your internet speed is slow. To be able to view all the module slides, listen to the voiceovers & watch the video content you need a moderate to fast internet speed. Your download speed should be at least 3-5 Megabits per second. You can check your internet speed by Here. If your internet speed is less than our recommendation you should try and connect to a faster network eg home/work/friend/library/university/college. Another reason could be that you're connecting to the internet using a wireless connection. A wireless connection is significantly slower than a direct connection using a LAN cable to your modem.

Recommended Devices

• Our Online theory program is NOT compatible with iPad or Windows Tablets. Please ensure that you use a laptop or desktop computer and that you have performed a software update.

Clearing Your Cache

• Your browser may still use old files which can cause display or access problems. Clearing your browser cache may help our applications run better on your computer. To clear your cache please follow these instructions: Refresh your cache on a Windows Device or Mac.

Multiple Devices

• You can use more than one device to complete your online theory eg. Start on your desktop while at work then continue to work on the theory modules using your laptop at home. However, you should make sure that you exit the program window every time you complete a Module or intend to continue working on another device using the "Exit" button.

Logging Out/In

• In some cases, the information that goes from your computer back to our servers may get interrupted. This might cause the system to crash and require a restart. Logging out, then back in again of your program may resolve this issue. You may also wish to shut down your computer and restart as well.

Please ensure you've tried all these solutions and feel free to get back to us with any more issues.

Please complete the online theory with just one device open, without the program being open on a second, third or fourth device.
If you have the program open on more than 1 device at the same time, the program will not register your answers properly and your progress will be lost.

Here are the most likely causes of Online Theory issues:

Recommended Browser:

• You may not be using our recommended browser. Please use Chrome to access & complete your online theory. Here's the CPD HC website URL: www.cpdhealthcourses.co.uk/

Internet Speed 

• Your internet speed is slow. To be able to view all the module slides, listen to the voiceovers & watch the video content you need a moderate to fast internet speed. Your download speed should be at least 3-5 Megabits per second. You can check your internet speed by Here. If your internet speed is less than our recommendation you should try and connect to a faster network eg home/work/friend/library/university/college. Another reason could be that you're connecting to the internet using a wireless connection. A wireless connection is significantly slower than a direct connection using a LAN cable to your modem.

Recommended Devices

• Our Online theory program is NOT compatible with iPad or Windows Tablets. Please ensure that you use a laptop or desktop computer and that you have performed a software update.

Clearing Your Cache

• Your browser may still use old files which can cause display or access problems. Clearing your browser cache may help our applications run better on your computer. To clear your cache please follow these instructions: Refresh your cache on a Windows Device or Mac.

Multiple Devices

• You can use more than one device to complete your online theory eg. Start on your desktop while at work then continue to work on the theory modules using your laptop at home. However, you should make sure that you exit the program window every time you complete a Module or intend to continue working on another device using the "Exit" button.

Logging Out/In

• In some cases, the information that goes from your computer back to our servers may get interrupted. This might cause the system to crash and require a restart. Logging out, then back in again of your program may resolve this issue. You may also wish to shut down your computer and restart as well.

Please ensure you've tried all these solutions.

If a practitioner has not accessed the online theory program, has paid the full course fee and has contacted CPD HC in writing within 7 days of enrollment, a refund minus a £25 admin fee will be honoured. After 7 days, refunds apply according to the CPD HC Refund Terms & Conditions.

If a therapist enrols in a Medical Acupuncture & Dry Needling course and pays a £1 deposit and then decides to cancel their enrollment before the full fee has been debited, there will be a £50 cancellation fee, regardless of whether the online theory program has been accessed or not.

The £1 payment plan offer is only available once.

Please be aware that if a practitioner enrols in a course with a payment plan for £1 with the final payment due 3 weeks before the practical course commencement date, and then cancels their enrollment before the final payment has been made, they will be unable to enrol in a course at a later date with a payment plan again.

If a practitioner wishes to enrol in a practical course a second time, after cancelling their first enrollment as above, they will need to pay the full amount at the time of their 2nd enrolment.

On Hold Fee's and Deadlines

If you have a payment plan, your payment schedule will continue whilst you are On Hold.

Payment Plan Scheduled Fee's

If a payment has been scheduled and the payment has been automatically debited on the scheduled date, and a practitioner then puts their enrollment on hold after the scheduled payment has been debited from the account, the payment cannot be refunded.

The course payment will automatically carry over to the practical course that the practitioner transfers to at a later date.

There's no expiration date when putting an enrolment On Hold.

Please be aware that once a practitioner puts their practical course enrollment On Hold and then wishes to cancel their course enrollment, there will be a fee equal to 100% of the total course fee (with full course payment or payment plan).

• Defer balance until 3 weeks before the course means: after paying an initial amount to enrol in the course, the final course payment will be automatically debited 2 weeks before the practical course commencement date, from the credit card account entered when paying the initial amount.
• By consenting to the CPD HC Terms & Conditions, a practitioner is agreeing that any weekly, fortnightly or monthly payments or the final payment will be automatically debited from the account that they made the initial payment from.
• If a practitioner wants to change the account details from which the final payment will be automatically debited, they can do so by logging in and clicking 'My Saved Credit Card' under 'My Account'.
• If a practitioner requests a refund, the refund will be made into the account used to make the initial course payment.
• It is the practitioner's responsibility to ensure they inform CPD HC of any changes to the account details and if they wish the refund to be made into a different account at the time of the refund request and before the refund is processed.
• All course fees are quoted in (GBP) & are inclusive of VAT.
• All payments must be made in Australian Dollars (GBP).
• All course payments are made through the CPDHC website via Stripe. You can pay via Stripe using your credit/ debit card.
• CPDHC holds no credit card details including information.
• CPDHC cannot be held liable for any issues related to credit card payments where there has been misuse or fraud.
• A Stripe receipt will be sent to you via email after payment.
• Confirmation of your booking will be sent to you via email.
• Access to the online theory Program will be made available once full payment has been received (unless a payment plan has been set up).
• Course fees must be paid in full before participation in the practical course (including payment plans).

CPD HC is not responsible for monitoring auto payments.

It is the practitioner's responsibility to notify CPD HC at least 7 days in advance if they need to change the auto-payment date of their payment plan.

CPD HC reserves the right to cancel an enrolment if the full payment has not been received after 1 reminder email and the practitioner has not contacted us within 2 days of the first failed payment.

Unfortunately, payment plans can only be offered once. If a practitioner would like to join us at a later date, full course payment will be charged at checkout.

If you'd like to arrange payment, please contact us.

• Defer balance until 3 weeks before the course means: after paying an initial amount to enrol in the course, the final course payment will be automatically debited 3 weeks before the practical course commencement date, from the credit card account entered when paying the initial amount.
• By consenting to the CPD HC Terms & Conditions, a practitioner is agreeing that any weekly, fortnightly or monthly payments or the final payment will be automatically debited from the account that they made the initial payment from.
• If a practitioner wishes to change the account details from which the final payment will be automatically debited, they can do so by logging in and clicking 'My Saved Credit Card' under 'My Account'.
• If a practitioner requests a refund, and a refund is payable under the CPD HC Terms & Conditions, the refund will be made into the account used to make the initial course payment.
• It is the practitioner's responsibility to ensure they inform CPD HC of any changes to the account details and if they wish the refund to be made into a different account at the time of the refund request and before the refund is processed.
• All course fees are quoted in (GBP) & are inclusive of VAT.
• All payments must be made in British Pounds (GBP).
• All course payments are made through the CPDHC website via Stripe. You can pay via Stripe using your credit/ debit card.
• CPDHC holds no credit card details including information.
• CPDHC cannot be held liable for any issues related to credit card payments where there has been misuse or fraud.
• A Stripe receipt will be sent to you via email after payment.
• Confirmation of your booking will be sent to you via email.
• Access to the online theory program will be made available once full payment has been received (unless a payment plan has been set up).
• Course fees must be paid in full before participation in the practical course (including payment plans).

Please Note:

• CPD HC takes no responsibilty with regards to a practitioner being unable to log in to their online theory program.
• It is the responsibilty of the practitioner to contact CPD HC at least 4 weeks before the practical course commencement date, if they're unable to log in to start their theory program. They can use the Contact Us form or call the mobile number on the home page of the website.
• Practitioners need to be aware that it is a mandatory requirement to successfully complete all the online theory modules before attending the practical course. They need to leave enough time to complete the program before attending the practical course.

To meet Insurance requirements, the practical course runs on Saturday from 8am-6pm & Sunday 8am-6pm and needs to be completed on consecutive days. It includes mandatory detailed case studies.

It is a mandatory requirement that practitioners arrive at the practical course on time.

This course is accredited according to completing a specific number hours of training.

All practitioners need to attend the whole course in order to receive their Certificate of Completion.

Please Contact Us if you're going to be more than 30 minutes late.

If a practitioner starts the practical training but is unable to complete the practical course due to illness or illness of a family member, they will need to defer the practical training and transfer to the next available practical course. Transfers fees may apply.

If a practitioner starts the practical training but is unable to complete the Introductory practical training and/ or the Practical Test due to any other reason than illness, they will need to defer the practical training and transfer to the next available practical course.

• They will need to complete the 18-hr practical training over Saturday & Sunday of the same weekend.
• The fee for transferring in this circumstance is £200
• Please note: If you join a practical course that's more than 12 months after completing your online theory program, you will need to start the Online Theory program from the beginning again.

Failure to attend your practical course without notice; your fees cannot be refunded.

Practitioners will need to pay another course fee to attend the practical course at a later date.

Late attendance to your practical course; your fees cannot be refunded & you will need to rebook.

Safety is our primary concern in every practical course we present.

You will be trained to the highest standards to ensure the safety of both yourself, other therapists at the course and your clients.

Our practical sessions are carefully structured so that you are fully aware of the safety protocols before, during, and after needling procedures.

This focus on safety applies to the techniques you will learn and the overall environment of the course, providing you with a professional and secure learning experience.

All participants must follow the safety protocols stated in the online theory and implement them for the safety of all those who attend the practical course.

These include the use of gloves on the non-needling hand, alcohol hand rub, and alcohol swabs.

Safety is our primary concern in every practical course we present.

You will be trained to the highest standards to ensure the safety of both yourself, other therapists at the course and your clients.

Our practical sessions are carefully structured so that you are fully aware of the safety protocols before, during, and after needling procedures.

This focus on safety applies to the techniques you will learn and the overall environment of the course, providing you with a professional and secure learning experience.

Maintaining Safety Standards

To maintain these standards, we reserve the right to assess you if you fall below the required safety standard at the practical course.

If our instructors deem your pre-requisite knowledge or application of safe needling practices is below the required standard, you may be asked to take a written multiple-choice test at any time during the practical course.

This test reassesses your safety knowledge and passing it will confirm that you meet the necessary safety requirements to continue participating in the practical course.

If you do not pass the safety test, you will be given the opportunity to enrol in a supplementary course at a later date, when you feel confident that you can meet the safety standard.

This policy ensures that only those who have demonstrated safe practice, can continue with the practical course, maintaining a secure environment for everyone involved.

The cost of this Supplementary course is £200.00 (Terms & Conditions).

The completion of supplementary courses is required within 12 months from the initial enrollment date in the practical course. Failure to meet this deadline will necessitate the practitioner's enrollment in the course at the full course price.

No refund will be given if a practitioner fails to meet the practical course safety standard.

If you are pregnant, you may attend the practical course but only needle other participants. Please inform CPD HC prior to enrolment. You'll need to bring a friend / relative (not a fellow practitioner) who you'll needle through out the course duration.

If a Practitioners requests not to be needled on the practical course due to medical reasons then they must provide their own model (not a fellow practitioner) who they will needle throughout the whole practical course.  

Please contact CPD HC prior to enrolment as an extra table may be needed (if the course is fully subscribed).

The model should be a friend or close relative who will need to complete the health questionnaire & consent form before attending the practical course. 

Please contact us if you are unable to provide a model.

If for any reason a practitioner withdraws their consent to be needled whilst attending the practical course they will be asked to withdraw from the practical course and reschedule their training. There's an administration fee of £50 to reschedule.

Please contact us for more more information.

No refunds can be given once a practical course enrolment has been transferred to another practical course by a practitioner or by CPD HC.

All practitioners are sent an email with a button to confirm their attendance at the practical course.

If we do not receive a response or any other communication letting us know you are not attending your scheduled practical course, course payments cannot be refunded.

Please be aware that once a practitioner or CPD HC has transferred an enrolment from the initial practical course to a later or earlier practical course OR places the enrolment On Hold and then wishes to cancel their course enrollment, course fees/ part payments cannot be refunded regardless of the time prior to the later practical course commencement date.

With Full Payment:

• If a practitioner has paid the full course fee, contacted CPD HC in writing within 7 days of enrollment and has not accessed the online theory program, a full refund minus a £25 admin fee will be honoured.
• If the online theory program has been accessed, a £50 fee will be charged.
• After 7 days, refunds apply according to the Standard Refund Terms & Conditions.

With Payment Plan:

• If a practitioner has paid £1 with a payment plan, contacted CPD HC in writing within 7 days of enrollment and has not accessed the online theory program, their enrolment & any other scheduled payments will be cancelled and no further action is required.
• After 7-days, a £50 cancellation fee will be charged.
• If the online theory program has been accessed at any time, a £50 cancellation fee will be charged, regardless of the time from enrolment.
• This cancellation fee will be debited from the account where the initial £1 deposit was made.

It is the practitioner's responsibility to ensure they inform CPD HC of any changes to the account details and if they wish the refund to be made into a different account at the time of the refund request and before the refund is processed.

All refund enquiries must be put in writing via the Contact Us form.

If a practitioner enrols in the same course a second time at a later date and then cancels their enrolment for a second time, anytime before the practical course commencement date, a fee equal to 100% of the course fee will be charged to the user.

Practitioners who enrol & pay for a course but are deemed ineligible to attend by the Lead Presenter for any reason will not be able to apply for a course refund including;

• Failure to meet English Language requirements
• Unsafe practice
• Failure to meet course pre-requistes
• Late arrival
• Non attendance

Practitioners who enrol & pay for a course which is not in their scope of practice and then request a refund:

The same conditions apply as cancelling your practical course. Please also refer to Refund Information.

Cooling off period:

If a practitioner has not accessed their online theory program and has contacted CPD HC in writing within 7-days of enrollment, a full refund minus $50 admin fee will be honoured.

The refund will be made into the account used to make the initial course payment and appear on your statement within 5-10 days.

If a practitioner requests a refund, the refund will be made into the account used to make the initial course payment.

It is the practitioner's responsibility to ensure they inform CPD HC of any changes to the account details and if they wish the refund to be made into a different account at the time of the refund request and before the refund is processed.

Please Note: The Refund Terms & Conditions do not apply if a practitioner has previously transferred their practical course enrollment to a later or earlier course date or put their enrollment On Hold.

When a practical course is rescheduled due to Government restrictions due to Covis-19:

If a practitioner transfers their enrolment from a practical course and pays a transfer fee and the practical course is subsequently rescheduled due to Government restrictions after the practitioner has transferred, the transfer fee cannot be refunded.

If a practical course is rescheduled due to Government restrictions, practitioners who are enrolled on that practical course will be automatically transferred to a course at a later date. If this date is not suitable, a practitioner can transfer to another practical course without paying a transfer fee.

Students who join the Medical Acupuncture & Dry Needling Course but fail to achieve the satisfactory standard required during the practical course, will not be eligible for a course fee refund.

All refund enquiries must be put in writing via the Contact Us form.

The cancellation fee relates to the number of days a practitioner cancels their enrollment, before practical course commencement.

All course cancellations incur a £25 administration fee.

1. Cancellation with 32 days or more notice from the initial practical course commencement: 50% of the course fee or part thereof will be refunded
2. Cancellation between 15 and 31 days notice from the initial practical course commencement: 25% of the course fee or part thereof will be refunded.
3. Cancellation with 14 days or less notice from the initial practical course commencement: No refund will be given. 

Please Note:

Course refunds cannot be made if a practitioner has transferred to a practical course at a later date, transferred to a practical course at an earlier date or their enrolment has been placed On Hold (self-transfer to On Hold or Admin transfer to On Hold).

If the practical course date has passed and the practitioner did not attend the practical course, no refund can be awarded.

It is the responsibility of the practitioner to contact CPD HC in writing before the practical course commencement date, if they're unable to log in to start or complete their theory program.

CPDHC takes no responsibility for failure of a user to be unable to complete the online theory program before joining the practical course.

• A £25 administration fee applies to refunds.
• All refund enquiries must be put in writing via the Contact Us form.
• Verbal communication regarding a refund cannot be used as evidence for a refund request.
• Course refunds cannot be made if a practitioner has transferred to a practical course at an earlier or later date, or put their enrollment On Hold.
• The Refund Terms & Conditions do not apply if a practitioner has previously transferred their practical course enrollment to an earlier or later practical course or put their enrollment On Hold. 
• It is the responsibility of the practitioner to contact CPD HC in writing before the practical course commencement date, if they're unable to log in to start or complete their theory program.
• CPDHC takes no responsibility for failure of a user to be unable to complete the online theory program before joining the practical course.
• All course refund requests must be accompanied with your invoice / receipt (or another proof of identity).
• If the payment was made via Stripe, the refund will be issued by Stripe and may take up to 10-days to appear in the account.
• Refunds will be made into the account used to make the initial course payment unless otherwise advised in writing.
• It is the practitioner's responsibility to ensure they inform CPD HC of any changes to the account details before a refund is made.
• If they do not wish the refund to be made into the initial account they used to make the first payment, the refund will be made into a nominated bank account at the rate of exchange on the day the transfer is made*.
• Enrolment in a CPD HC Dry Needling course includes access to all online theory modules from the time of enrollment  & attendance at the practical course.
• Students who join the CPD HC DN Course but fail to achieve the satisfactory standard required during the practical course, will not be eligible for a course fee refund.
• An enrolment can be kept On Hold indefinitely

A £25 administration fee applied to all refunds.

All course refund requests must be accompanied with your invoice / receipt (or another proof of identity).

If the payment was made via Stripe, the refund will be issued by Stripe. If the payment was made via Paypal, the refund will be issued by Paypal.  

Refunds will be made within 14 days of receiving the written request.

Please click this link: Cancelling your practical course.

Practitioners who enrol & pay for a course but are deemed ineligible to attend by the Lead Presenter for any reason will not be able to apply for a course refund including;

• Failure to meet English Language requirements
• Unsafe practice
• Failure to meet course pre-requistes
• Late arrival
• Non attendance

Failure to attend your practical course without notice - your fees cannot be refunded.

Practitioners will need to re-enrol.

Late attendance to your practical course; your fees cannot be refunded & you will need to transfer. 

The fee to transfer is £175.

• All refund enquiries must be put in writing via the Contact Us form.
• It is the responsibilty of the practitioner to contact CPD HC in writing before the practical course commencement date, if they're unable to log in to start or complete their theory program.
• CPDHC takes no responsibility for failure of a user to be unable to complete the online theory program before joining the practical course.

If a practitioner has not accessed the online theory program and has contacted CPD HC in writing within 7 days of enrollment, a full refund minus £25 admin fee will be honoured.

If a practitioner has accessed the online theory program (ie: the 'Start' button has been been clicked on the 'My Courses' page) or accessed the videos, only a partial course fee will be refunded according to the CPD HC cancellation fee's.

It is a mandatory requirement that all practitioners enrolled in a CPD HC Dry Needling Course successfully complete 100% of the online theory program before attending the practical course.

We suggest all practitioners enrol at least 6 weeks before the practical course date, in order to be fully prepared.

Attendance at the practical course may be refused if a practitioner has not completed the modules.

Practitioners can transfer their enrollment to a practical course at a later date or put their enrollment On Hold in order to complete the theory modules (a Transfer Fee's may apply).

CPD HC takes no responsibility with regards to a practitioner being unable to log in to their online theory program.

It is the responsibilty of the practitioner to contact CPD HC before the practical course commencement date, if they're unable to log in to start their theory program.

Practitioners need to be aware that it is a mandatory requirement to successfully complete 100% of the online theory modules before attending the practical course. They need to leave enough time to complete the program before attending the practical course.

CPDHC takes no responsibility for the failure of a user to be unable to complete the online theory program before joining the practical course.

• If a practitioner has paid £1 with a payment plan, contacted CPD HC in writing within 7 days of enrollment and has not accessed the online theory program, their enrolment & any other scheduled payments will be cancelled and no further action is required.
• After 7 days, a £50 cancellation fee will be charged.
• If the online theory program has been accessed, a £50 cancellation fee will be charged, regardless of the time from enrolment.
• This cancellation fee will be debited from the account where the initial £1 deposit was made.
• Once an enrolment has been put On Hold or transferred to another practical course date, course fees/ part payments cannot be refunded regardless of the time prior to the practical course commencement.

CPD HC intermittently advertises Special Offers.

Special Offers only apply to new enrollments.

Like any other business, if a customer purchases a product at a regular price, then a special offer is released at a later date, no refund can be offered for the difference between the standard and special offer price. 

Unfortunately, if a special was not offered when enrolling in the DN Course, we're unable to refund the difference in price.

Re-enrolment at the special price will mean the Online Theory Program will need to be started from the beggining. 

Practitioners who join a supplementary course but fail to achieve the satisfactory standard required during any part of the practical course, will not be eligible for a course fee refund.

If a practitioner enrols in the Supplementary Course and then decides not to attend: the same conditions apply as cancelling your course. Please also refer to Refund Information.

Practitioners who join the Medical Acupuncture & Dry Needling course but fail to achieve the satisfactory standard required during the practical course, will not be eligible for a course fee refund.

Practitioners who join a supplementary course but fail to achieve the satisfactory standard required during any part of the practical course, will not be eligible for a course fee refund.

If a practitioner enrols in the Supplementary Course and then decides not to attend: the same conditions apply as cancelling your course. Please refer to 'Cancellations'.

Please be aware that once a practitioner transfers from their first practical course enrollment to later or earlier practical course or puts their enrolment On Hold and then wishes to cancel their course enrollment, course fees/ part payments cannot be refunded regardless of the time prior to the later practical course commencement.

If a Practitioner fails to achieve the satisfactory standard with respect to the Medical Acupuncture & Dry Needling Course they will be offered attendance to a Supplementary course.

Practitioners will be required to complete the online theory program & practical course again regardless of the time between completing the first online theory program and joining the supplementary course. The cost of a Supplementary course is £200.

The completion of supplementary courses is required within 12 months from the initial enrollment date in the practical course. Failure to meet this deadline will necessitate the practitioner's enrollment in the course at the full course price.

Practical Test Requirement

There's a Dry Needling Practical Safety Test on Sunday to ensure all practitioners have met the required safe standard.

The knowledge required to pass the Dry Needling Practical Safety Test is included as part of your Online Theory program, including:

• Muscle Safety Grid Matrix
• Sample Grid & required answers
• Practical Course Handout

What happens if I don't pass the Practical Course Test?

If a practitioner does not pass the Practical Course Test they will have the choice to complete a Supplementary Dry Needling Course at a later date. 

This means enrolling & completing the Dry Needling online theory & practical course again at a reduced price of £200.

• If a student fails to achieve the satisfactory standard during any part of the Medical Acupuncture & Dry Needling Course, they will not receive a Certificate of Completion.
• They will be offered a Supplementary Course. Students will be required to complete the online theory program & practical courses again.
• The cost of a Supplementary course is £200.
• The completion of supplementary courses is required within 12 months from the initial enrollment date in the practical course. Failure to meet this deadline will necessitate the practitioner's enrollment in the course at the full course price.

Complaints Resolution Process (CRP)

In the case where a therapist wishes to make a complaint about any aspect of the testing procedure or outcome, they should contact us at: customerservice@cpdhealthcourses.co.uk within 7-days.

We will respond within 7-days of receiving your complaint.

Once you have read and reviewed the CPD HC response, you should contact us in writing (email) within 7 days and notify us of your intention to proceed or withdraw your complaint.

If we do not hear from you within 7-days, we shall assume that you have withdrawn your complaint.

If you wish to proceed with your complaint, we will follow our Complaints Resolution Process.

Our Complaints Resolution Process commences with contacting the relevant Professional Association and informing them about your complaint. 

When a practical course is rescheduled due to Government restrictions:

If a practitioner transfers their enrolment from a practical course and pays a transfer fee and the practical course is subsequently rescheduled due to Government restrictions after the practitioner has transferred, the transfer fee cannot be refunded.

If a practical course is rescheduled due to Government restrictions, practitioners who are enrolled on that practical course will be automatically transferred to a course at a later date. If this date is not suitable, a practitioner can transfer to another practical course without paying a transfer fee.

Transferring to a practical course that starts sooner than your current enrollment:

Please note that transfer fees are non-refundable, and a maximum of 2 transfers are allowed within 12 months from the enrolment date. 

After exceeding this limit, please contact us.

There's no charge to transfer to a practical course that starts sooner than your current enrollment :))

Please be aware that if you have a payment plan, your instalments will continue as scheduled when you first enrolled. 

After receiving your new Welcome email, you can check your updated instalment amounts & dates by logging in and clicking My Invoice & Payments under My Account.

Self Service transfer to another practical course:

Please note that transfer fees are non-refundable, and a maximum of 2 transfers are allowed within 12 months from the enrolment date. 

After exceeding this limit, please contact us.

Practitioners can self-transfer to a practical course at a later date by logging in and clicking 'My Courses' and then clicking the 'Find Another Course Date' link. Transfer fees will apply.

You can choose to transfer to another practical course in the same location at a later date or a different location.

You can also choose to put your enrollment On Hold once only (see On Hold details below).

Once the transfer fee has been paid you'll receive a new Welcome Email and access to your online theory program will be extended.

You can start the theory program where you left off.

Transferring with a Payment Plan:

If a practitioner would like to Transfer to a practical course at a later date or go On Hold, their payment plan instalment will continue as scheduled. If you're unable to make a payment but would like to transfer, please Contact Us.

If a practitioner chooses to transfer to a practical course at a later date, their payment plan instalments will continue as scheduled unless an alternative arrangement is made with CPD HC.

Failure to make a payment instalment after Transferring to another course:

Failure to make a payment instalment on time after 2 payment reminders, without communication with CPD HC: your practical course enrolment will be put On Hold.

There will be a fee to transfer from On Hold to a practical course.

Please Contact Us to gain access to theory modules and join another practical course.

Please be aware that once a practitioner Transfers to a practical course at a later date or their practical course enrollment is On Hold and then wishes to cancel their course enrollment, there will be a fee equal to 100% of the total course fee (with full course payment or payment plan).

Please note that transfer fees are non-refundable, and a maximum of 2 transfers are allowed within 12 months from the enrolment date. 

After exceeding this limit, please contact us.

Please be aware of the following standard transfer fees when transferring to a practical course scheduled for a later date:

Transfer fees are applicable each time a practitioner transfers to a practical course at a later date.

Please review the transfer fee schedule below:

• If the transfer occurs 21 days or more before the practical course commencement date, a £50 transfer fee will be charged.
• If the transfer occurs between 20 days and 48 hours before the practical course commencement date, a transfer fee of £150 will be charged.
• If the transfer occurs within 48 hours of the practical course commencement date, a transfer fee of £175 will be charged.

Please note that if a practitioner or CPD HC Admin transfers an enrollment to a practical course at a later date, puts their enrollment on hold, and subsequently wishes to cancel their course enrollment, a fee equal to 100% of the total course fee will be charged (applies to both full course payment and payment plans).

When a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as originally scheduled according to the chosen payment plan at the time of initial enrollment.

The term "transfer" includes moving an enrollment from a practical course to an on-hold status and vice versa, from on-hold to a practical course.

If you wish to transfer your enrollment for any reason but have not started your online theory program, please contact us.

Please note that CPD HC does not cancel practical courses. In the event of government restrictions, we may reschedule a practical course.

A maximum of 2 transfers are permissible:

A maximum of 2 transfers are allowed to a practical course at a later date or to On Hold (once only), within a maximum time of 12 months from the initial transfer date by a practitioner self-transferring or by CPD HC Admin.

Transferring to a course at a later date or putting enrolment On Hold incurs transfer fees.

Course payments will continue as scheduled, and no refunds will be given once enrolment has been transferred.

Practitioners who have already transferred twice and wish to complete the Dry Needling course may need to re-enrol and pay the course fee.

Unfortunately, payment plans can only be offered once.

This also applies to any current or On Hold enrolments where a practitioner has previously transferred twice or more.

Transfer fees are non-refundable.

If a practitioner or CPD HC Admin transfers their enrollment to a practical course at an earlier or later date, puts their enrollment on hold and subsequently wishes to cancel their course enrollment, no refund can be given (applies to both full course payment and payment plans).

This is an explanation of why transfer fees are incurred by any person who is unable to attend a scheduled practical course. 

This response is general in nature and is not meant to address the specific concerns of any therapist/s.

CPD HC has been in business for the past ten years. 

We present courses almost every weekend in the UK & Australia.

Every week, we receive emails from therapists who have booked their practical course dates but cannot attend for many reasons, including the death of a family member. 

We believe every single person's reason for not being able to participate in the course without questioning their case's veracity.

Last-minute cancellations place our business in a challenging position, not just morally but financially. 

If we are to continue to run a business, we need to remain economically viable.

Here's a typical example:

We have twenty-six students booked into a practical course at the start of a given month. 

Knowing this information, we plan to have enough presenters, flights for those presenters, catering, courier enough treatment tables and supplies, and hire of a suitable room size. 

Indirect costs include our presenters' fees in cancelling their patient lists on Friday afternoon and Saturday to teach at the course.

If six of the original twenty-six therapists tell us they cannot attend, giving us seven days' notice or less, we have a financial hole in the budget for that course. 

We are also unable to fill places if a practitioner cannot attend at short notice, due to pre-requisite study that has to be completed before attending a practical course.

Regardless of why a therapist cannot participate, we have committed to paying for costs that are no longer required.

All of these extras amount to several thousand dollars. 

The transfer fees we request from therapists who cannot attend for any reason are a fraction of the actual cost to our business. 

The transfer fees are not penalties but are a small contribution to the debt we incur every time a therapist is unable to attend. 

This debt does not respect the reason or morality of the circumstances.

Like many businesses in Australia and worldwide, we face rising costs and inflation. 

At this time, we cannot see a fairer or more practical solution to this challenge other than asking therapists who are unable to attend, regardless of their reasons, to pay a transfer fee to partly compensate us for the costs that we have incurred and cannot get refunded for, regardless of our reasons.

We have a tiered transfer fee policy linked to the notice given by the therapist; the more notice we receive, the lower the transfer fee. 

We believe that this is a reasonable compromise addressing this ubiquitous business challenge.

Thank you.

Transfer fees:

• £50 for transfers made 21 days or more prior to practical course commencement
• £150 for transfers made 20 days - 48 hours prior to practical course commencement
• £175 for transfers made 48 hours or less prior to or anytime after practical course commencement

Please refer to the CPD HC Transfer Terms & Conditions & On Hold Terms & Conditions.